Thank you for making a purchase on the citytourgdansk.pl website. We strive to ensure that our services meet your expectations. Below, we present the rules concerning refunds and complaints.

1. Purchase confirmation
After purchasing a ticket for a melex or bus ride, the user receives a purchase confirmation at the email address provided when placing the order. The confirmation contains information about the purchase and our contact details.

2. Arranging the ride time
After sending the confirmation, our team will contact you to arrange a convenient time for the ride. Please check your email and reply to our message to finalise the details of the service.

3. Refunds
If you cancel the ride, you are entitled to a refund of the ticket purchase cost, provided that the cancellation is reported at least 24 hours before the planned ride time. To request a refund, please contact us at: citytour.Gdansk@yahoo.com, providing your order number and the reason for cancellation.

4. Complaints
If the service does not meet your expectations or problems arise in connection with the provision of the ride, please contact us at: biuro@citytourgdansk.pl. Complaints are considered individually within 14 days of being submitted. In your complaint, please provide detailed information concerning the matter, such as the order number and a description of the problem.

5. Refund procedure
The refund will be made to the same account from which the payment was made, within 14 days of the refund request being approved. We will inform you by email once the refund has been processed.

6. Changes to the ride time
If you wish to change the ride time, please contact us at least 24 hours before the planned time. We will try to accommodate your new preferences, subject to availability.